Why do I not get charged for the first minute of a call or redial?
Apr 05 , 2015 12:41 AM
Trade Secrets do not charge the client any fees for the first minute of a call or for any redials for a call. This allows the client and expert to assess the quality of the call before continuing. If the quality is not as good as it could be, both expert and client can redial using the specific PIN provided for the call. Redials are allowed for the full duration of the call i.e., up to a maximum call length of 185 minutes.