How to dial the correct phone number
Aug 03 , 2014 06:52 PM
Our numbers are ordinary, standard rate telephone numbers. Here, we'll explain how telephone numbers are organised to help you dial the right number. Please note that rules can vary slightly around the world and according to particular carriers, so we advise you do some research with plenty of time to spare before the call.
A telephone number consists of the following:
Exit Codes - used for dialling out to another country.
Country Codes - used for dialling in from outside the country.
Trunk Codes - used for dialling within the country.
Area Codes - in most cases these are specific to an area, such as a city.
Say the number provided by us is +61753xxxxxx (Australia). + is the Exit Code. This is not listed as it varies by country. A common, but not universal, exit code is 00. 61 is the Country Code (Australia in this example). Exit and Country Codes are only required if you're dialing from outside the country. After the country code comes the Trunk Code. We do not list this. 0 or 1 are common trunk codes. Some countries do not use them. 7 is the Area Code.
Here’s how you do it using our Australian number example +61753xxxxxx:
Domestic call (within Australia and your own number does not contain area code 7):
✘ Exit Code, ✘ Country Code, ✔Trunk Code, ✔Area Code. Dial: 0753xxxxxx
Local call (your own area number is 7, e.g. calling from a Brisbane landline):
✘ Exit Code, ✘ Country Code, ✘ Trunk Code, ✘ Area Code. Dial: 53xxxxxx
International call (from outside Australia, New Zealand is shown below):
✔Exit Code, ✔Country Code, ✘ Trunk Code, ✔Area Code. Dial: 00 61 753xxxxxx
International calls occur where you are abroad when making the call, or where we don’t have a domestic number yet for your country so you chose one of our available country numbers.
The majority of problems can be solved by including or excluding the trunk code.
Other considerations are that you may be behind a switchboard and have to dial a number e.g. '0' or '9' to get an external line.
We hope this helps. We regret that due to the variety of rules between countries and service providers, we are unable to provide individual support on dialling codes. Please research your requirements with your telephone provider and online resources, such as searching on ‘dialling abroad’ or ‘international exit code’.
We strongly recommend you have the correct number ready prior to the call and dial in a few minutes early to try it.